Frequently Asked Questions

Got questions? We have answers.

If you have a question and you don’t see it below please call us at 250-884-4999 or email us at info@pristine-windows.com

Do you power wash windows?

No we do not power wash windows to clean them, this can lead to broken or cracked windows. All window cleaning is done by hand or a special water flow pole system for taller or hard to access areas.

Do you power wash roofs to clean them?

No we do not power wash roofs to clean them. There is a hazard to damaging the roof, leaking and to the person on the roof doing the power washing. We typically blow, sweep or rinse a roof depending on the circumstances.

Why do I need to remove moss from my roof?

Moss can cause a number of problems for your roof and the rest of your house. It can lift shingles and cause breaches in its . Moss also retains a lot of water and adds a lot of weight to the roof. When moss is blown or falls off, it usually ends up in the gutter. This can cause blocked drain spouts or perimeter drains, costing you a lot more money and damage.

When should I clean my gutters?

We recommend twice a year (spring and fall) depending on your location. Late fall is best for homes surrounded with seasonal trees that will drop their leaves.

What is your preferred method of payment?

You can pay with cash in person, check or by credit card on our website.

Privacy Policy

Information Collection, Use, and SharingWe are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.Unless you ask us not to, we may contact you via email in the future to tell you about upcoming visits, seasonal reminders or services, or changes to this privacy policy.Your Access to and Control Over InformationYou may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.
SecurityWe take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 250-884-4999 or via email info@pristine-windows.com. --------------------Tanner Mcleod - Owner Pristine Windows & Power Washing 250-884-4999 www.pristine-windows.com