Frequently Asked Questions

Got questions? We have answers.

If you have a question and you don’t see it below please call us at 250-884-4999 or email us at info@pristine-windows.com

Do you power wash windows?

No we do not power wash windows to clean them, this can lead to broken or cracked windows. All window cleaning is done by hand or a special water flow pole system for taller or hard to access areas.

Do you power wash roofs to clean them?

No we do not power wash roofs to clean them. There is a hazard to damaging the roof, leaking and to the person on the roof doing the power washing. We typically blow, sweep or rinse a roof depending on the circumstances.

Why do I need to remove moss from my roof?

Moss can cause a number of problems for your roof and the rest of your house. It can lift shingles and cause breaches in its . Moss also retains a lot of water and adds a lot of weight to the roof. When moss is blown or falls off, it usually ends up in the gutter. This can cause blocked drain spouts or perimeter drains, costing you a lot more money and damage.

When should I clean my gutters?

We recommend twice a year (spring and fall) depending on your location. Late fall is best for homes surrounded with seasonal trees that will drop their leaves.

What is your preferred method of payment?

You can pay with cash in person, check or by credit card on our website.